Augmented Reality
Work around augmented reality has been around for quite some time I believe, but I really believe that the success of the iPhone has led to increased attention and feasibility of augmented reality. Google's Android has also helped open the doors. I am not going to go into arguing whether the Apple's iPhone or Google's Android is better, but the reality is that Apple's iPhone has been a game changer in the mobile phone realm. Putting that discussion aside, I believe augmented reality is really the next step. Augmented reality is creating something we can call "Reality 1.5" because it is not yet something we can interact with using the majority of our senses, and requires an intermediary device to interact with it. A separation is clearly present between the two, but once that separation disappears we will be in "Reality 2.0".
Article: Customer Managed Knowledge Factories
Dr. Kevin Desouza (University of Washington - Information School) and I have co-authored an article on Customer Managed Knowledge Factories, which has been accepted for publication in Business Information Review (BIR).
Abstract: Most organizations spend millions, if not billions, on knowledge management. There is no doubting the fact that organizations must manage knowledge if they are to be successful, or even survive, in the marketplace. While this remains an accepted fact, one thing has changed over the last few years – the role of the organization in how knowledge is managed. This transformation is especially visible when it comes to managing knowledge from external sources. The most important source are the customers (users), both current and future, of an organization’s products and services. Organizations need to relinquish control over customer knowledge management. Customers will, and in many cases, already are taking on a more active role in managing knowledge for the benefit of the organization. The organization should not try to duplicate this nor try to force the customers into a top-down mode of knowledge management. Instead, the ideal organization will find ways to leverage the grassroots, and customer driven, knowledge factories that emerge around them. In this paper, we develop the concept of customer managed knowledge factories and share examples on how the concept is implemented in leading organizations.
Theme Change
Yet again, another theme change. Haven't written anything for a while, and I think it's because I myself have gotten tired of one thing - searching for pictures to throw in to support the magazine style layout I chose. It's a small barrier, but caused me to just not care about writing anymore because of it. So now I'll be trying to write a few more things - hopefully.